Patient's rights and responsibilities

The parent or an officially designated guardian is the representative of the patient at the Children´s Hospital.


REGULATIONS

These guidelines were modelled on the European Charter of Patient Rights, the Law of Obligations, the Minister of Social Affairs Regulation No. 128 of 15.12.2004 ‘On health care quality assurance requirements’ and on the existing instructions of the hospital.
 

PROCEDURE FOR REGISTRATION FOR WAITING LIST FOR OUTPATIENT SERVICES

The patient´s parent/carer will be informed of the procedure for registration in accordance with the regulations of the hospital’s outpatient waiting list regulations, which is consistent with Minister of Social Affairs Regulation No. 46 of 21.08.2008 ‘Availability of health care services and requirements for maintenance of waiting list’.
 

OBLIGATION TO PROVIDE INFORMATION TO PATIENT

The patient's parent/carer must disclose all information required for the provision of health care services to the best of their understanding to the health care provider and provide assistance that the health care provider needs in order to provide the service.
The patient´s parent/carer is informed of the nature and purpose of the health care service, its possible dangers and consequences and other possible and necessary healthcare services, the results of examinations and health status, possible disorders and their progress.
Patient counselling and answering questions takes place primarily in the course of the provision of the health care service (during outpatient visits or in hospital inpatient departments during visits by the doctor, nurse or specialist).
Every specialist can give advice or explanations only within the limits of their personal competence.
 

COMMUNICATION WITH PATIENT'S PARENT/CARER 

The patient´s parent/carer has the right to receive comprehensive information on the health of their child from the treating doctor or the Head of Department at a pre-arranged time. Health care professionals are obliged to identify the patient's relationship with the parent/carer.


PATIENT'S RIGHT TO APPEAL OR SUBMIT SUGGESTION 

Everyone has the right to submit a complaint or suggestion in the case of damage or dissatisfaction. The complainant has the right to receive feedback in writing or another format.


THE HOSPITAL HAS A SYSTEM FOR THE PROCESSING OF COMPLAINTS AND SUGGESTIONS 

All written submissions are recorded.
The aim of processing a complaint or suggestion is the identification of the circumstances with the aim of improving the quality of the health care service and its provision.
Submissions are answered within 30 days. If resolution of the complaint takes longer, the complainant will be informed of this in writing.
 

FAMILY RESPONSIBILITIES 

Parents and family are obliged to continue their parental roles as much as possible.
Give the staff information about your whereabouts during your child´s stay at the hospital and be available to decide on the future course of treatment.
• Follow the internal rules while at the hospital.